Jira Service Management
Jira Service Management empowers teams with adaptable practices, an open platform, and streamlined workflows that bring dev and ops together.
Teams empowered to deliver value fast
Tune Jira Service Management to meet unique needs, while breaking down silos. It’s easy for every team, from IT to HR to legal, to set up projects quickly and in the way they see fit, without losing the agility to work across organizations.
A unified view of work
Track work across the enterprise through an open, collaborative platform. Link issues across Jira, ingest data from Atlassian and other tools, and have the context you need to rapidly respond when incidents occur.
|Duration of the class||16 Hours (will be conducted in 4 days, 2 Weekends)|
|Mode of Training||Live – Virtual / Onilne – Instructor Led
This is not a recorded class
|Course Content||This is a full practical-based training. Course content will be provided before the class. Need at least 2 Weeks of Notice|
Find the Details under Topics Tab
|Schedule||This was our exclusive corporate training. Now We are opening this Training in Public. The Dates are yet not finalized, based on enrolment we will finalize the upcoming schedule|
- Request Management
Jira Service Desk helps your IT team provide a world-class service experience and ensures employees can find the information they need to get help quickly.
- Incident Management
Quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop.
- Problem Management
Keep the impact of incidents to a minimum, record information about problems and workarounds, and help agents get to the root cause.
- Change Management
Improve the flow of changes to infrastructure and services while minimizing risk to your organization and speeding up service delivery.
- Knowledge Management
Add Confluence to Jira Service Desk to get an integrated knowledge base that intelligently recommends the right service and learns from every interaction, so answers are easy to find.
Quick Glance on : Jira Service Management