Jira Service Management
Description
Jira Service Management empowers teams with adaptable practices, an open platform, and streamlined workflows that bring dev and ops together.
Teams empowered to deliver value fast
Tune Jira Service Management to meet unique needs, while breaking down silos. It’s easy for every team, from IT to HR to legal, to set up projects quickly and in the way they see fit, without losing the agility to work across organizations.
A unified view of work
Track work across the enterprise through an open, collaborative platform. Link issues across Jira, ingest data from Atlassian and other tools, and have the context you need to rapidly respond when incidents occur.
Summary
| Duration of the class | 16 Hours (will be conducted in 4 days, 2 Weekends) |
| Mode of Training | Live – Virtual / Onilne – Instructor Led This is not a recorded class |
| Course Content | This is a full practical-based training. Course content will be provided before the class. Need at least 2 Weeks of Notice |
| Topics |
Find the Details under Topics Tab |
| Schedule | This was our exclusive corporate training. Now We are opening this Training in Public. The Dates are yet not finalized, based on enrolment we will finalize the upcoming schedule |
- Request Management
Jira Service Desk helps your IT team provide a world-class service experience and ensures employees can find the information they need to get help quickly. - Incident Management
Quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop. - Problem Management
Keep the impact of incidents to a minimum, record information about problems and workarounds, and help agents get to the root cause. - Change Management
Improve the flow of changes to infrastructure and services while minimizing risk to your organization and speeding up service delivery. - Knowledge Management
Add Confluence to Jira Service Desk to get an integrated knowledge base that intelligently recommends the right service and learns from every interaction, so answers are easy to find.
Key Take Away
Learn how to set up this cost-effective Service Management for your organization
Customize workflow for your need
Setup Kanban for the visual radiator of all open Service Ticket
Connect Service Management with Jira software Kanban
Automate Jira software to Implement Organizational Compliance
Setup SLAS and sync with Agents Availability Calendar
Define Necessary Notification
Setup Customer Portal
And many more
Schedule
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Jira Service Management
We will schedule the dates soon
Topics
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Fundamentals
- Quick Introduction to Jira Help Desk
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Admin Experience
- Setting up Workflows
- Setting Up Request
- Notification Settings
- Branding
- Setting up Kanban Board
- Setting up Automation
- Setting UP SLAs
- Setting UP Calendars
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Agent Experience
- Automated task assignment, rules, and canned responses integration to cover routine tasks
- Experience Notification
- Visualization in Kanban Board
- Experiencing SLA Goals
- Mobile App for work on the Go
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Customer Experience
- Portal, email channel and embedded widget meet customers where they are
- Configurable workflows, status updates, and notifications, so customers know where their request stands
- Confluence knowledge base integration with automated article suggestions for self-service
- Customer satisfaction (CSAT) feedback and self-service ratings
- Organizing Customer and Ticket Sharing
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Reporting & Management
- Default reports on workload, SLAs, customer satisfaction, deflected requests, and more
- Configurable dashboards highlight the daily information you need
- Time tracking integrations to analyze productivity
- Real-time queue updates to see that you’re working on the right thing at the right time
- Exportable reports, customer-facing reports and billing apps for external stakeholders
FAQ
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Where Can I get more details about it
Please email us at [email protected]
Reviews
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Quick Glance on : Jira Service Management
Price
$275.00
Enquire Now
Why choose Agile Digest?
- High Quality Practical Oriented Training
- On Average rated with 8.5/10
- Much Knowledge from Training
- Trainers are expert in their field
- Post Training engagement
- Wide range of Agile Training provider
- Extensive experience on Agile Transformation
- Huge fan Following on our Your Tube Channel
